proRM

hhpberlin is among the leading fire safety experts worldwide. Founded in 2000, the company supervises building projects of all sizes all around the world. It is committed to consistent technological innovation.

CUSTOMER MANAGEMENT AND KNOWLEDGE BASE

 Website:
Website:
hhpberlin.de
Customer size:
Customer size:
200 Employees
Country:
Country:
Germany
Industry:
Industry:
  • Business Consultancy
Software and Services:
Software and Services:
  • Dynamics 365
  • proRM Fast Start
For hhpberlin, Microsoft Dynamics 365 represents the technological foundation of its flexible organizational structure. Microsoft partner proMX assisted the company in the implementation. Dynamics 365 is not merely a customer management tool for hhpberlin. It’s also a place to collect all data and information that plays a role in its fire safety work and training sessions. This has resulted in an enormous reservoir of knowledge to which each employee now has access at any time from any location and device. In a few seconds, customer requests can be replied to and decisions made. For resource planning, too, hhpberlin uses Dynamics. Each employee has different talents, job experience and specific knowledge. To find the perfect person for a project, availability and skills of each resource are digitally checked, and results are yielded quickly. “This is one of the key features of Dynamics 365. It helps you to find and schedule the right resource,” says CEO Stefan Truthän. To manage projects, the fire protection experts have long used proRM Fast Start, the Dynamics compatible project management solution by proMX.

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