State-of-the-art service delivery

Find the best route for each technician by creating schedules manually, with recommendations or automatically. Take all important factors into account and witness how performance increases.

Benefit from easy service contract management which will result in faster and more accurate billing and help your team identify new sales opportunities.

Keep track of your inventory across locations in real time to ensure accurate stock. Having the correct parts available at the right time will help you improve your first-time fix rate and save money.

Provide your technicians in the field with all available data regarding customer and case history as well as step-by-step guidance to resolve issues – in real-time and offline on any mobile device.

Monitor your customers’ assets from afar and only dispatch technicians when necessary. IoT connected devices allow you to resolve issues remotely and perform preventive maintenance.

Provide your customers with complete information regarding service appointments. Send automated messages, let them view upcoming appointments and all service cases through a customer portal.

Optimized scheduling

Contract management

Inventory management

Mobile productivity

Connected Field Service

Customer communications

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Managing a team of mobile service technicians that have to be dispatched to different locations to install, maintain, break fix or repair your products– often at short notice – is a complicated task. With Dynamics 365 for Field Service it will become easier. The app helps your business deliver the best service possible by making each step of the process more efficient – from scheduling, to customer communication, service delivery, to data analysis.

Users report these improvements

Our specialist areas

Each industry has its own unique set of challenges. We have been working closely with different discrete manufacturing companies for years. Hence, our consultants understand where you are coming from, where you want to go and how to get there. Digital transformation and joining the cloud are key. We are here to help you make that step and become more efficient.

Machinery & Plant Engineering
Machinery & Plant Engineering
Maintenance Companies
Maintenance Companies
Medical Technology
Medical Technology
Industrial Services
Industrial Services
Electronics & High-Tech
Electronics & High-Tech

Meet your problem-solvers

Peter Linke Peter Linke
Peter Linke

Chief Visionary

Christian Otto Christian Otto
Christian Otto

Disruption Destroyer

Özgür Arin Özgür Arin
Özgür Arin

Solutions Explorer

Marina Proskurovska Marina Proskurovska
Marina Proskurovska

Partner Whisperer

Serdar Dedesah Serdar Dedesah
Serdar Dedesah

Value Champion

Gerold Luz Gerold Luz
Gerold Luz

Customer Mind Reader

About us in numbers

Kunden

customers

countries

in countries

awards

partners around the world

ProMX

awards won

First Class Field Service at Every Step

Work Order Management
Work Order Management

Customers can let you know of a service request via a call to your customer service team, a seamlessly connected customer portal, on social media or you’re informed automatically via connected IoT devices. Pre-scheduled maintenance work orders will also show up in your list of unscheduled work orders. A work order includes current status, type of incident, estimated completion time and related incidents.

Smart Scheduling

The Scheduling Board shows you the current scheduling situation for each resource. Switch to the map view to see where your resources currently are and where your customer is located. You can schedule routes manually or let the system help you. The Scheduling Assistant identifies the best resource for each work order according to selected filters. Or use the Automatic Routing Engine which creates optimized routes per your settings.

Smart Scheduling
Customer Communications
Customer Communications

Keep your customer up-to-date by automatically notifying them via text or call when a service order has been scheduled, when technicians are on their way or if there’s a delay or reschedule. Provide a live map and photo of the technicians en route to keep track of when they will be arriving.

Mobile Enablement for Best Possible Service

Your technicians get all important information such as where to go, what to do, which tools and spare parts to bring from work order in the mobile app. On-site, a service task list helps them remember every step, document their work, and keep the dispatcher updated. Using their mobile device, they can capture customer signatures and collect payment.

Mobile Enablement for Best Possible Service
Connected Field Service und Predictive Maintenance
Connected Field Service und Predictive Maintenance

Field service is cost-intensive. Connect your customers’ assets to Microsoft Azure IoT Hub to monitor them remotely. This allows you to detect issues early, and resolve them without having to dispatch a technician at a cost to you. The data collected could include electrical measurements, temperature or reply time, and lets you recognize quickly whether an on-site visit is necessary.

Inventory Management

Keep track of products, tools, spare parts and other stock at warehouses, in depots and on trucks and vans with the inventory management capabilities of Dynamics 365. Real-time updates of stock consumption ensure that you will never run out of stock and place purchase orders in time.

Inventory Management
Service Intelligence and Analysis
Service Intelligence and Analysis

Visualized data regarding service performance, profit margin, resource utilization and more will show up on managers’ dashboards, helping to make decisions about pricing, scheduling and more. Recognize your customers‘ needs: Data resulting from work orders will also help you identify cross- and up-selling opportunities.

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