State-of-the-art service delivery
Managing a team of mobile service technicians that have to be dispatched to different locations to install, maintain, break fix or repair your products– often at short notice – is a complicated task. With Dynamics 365 for Field Service it will become easier. The app helps your business deliver the best service possible by making each step of the process more efficient – from scheduling, to customer communication, service delivery, to data analysis.
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Our specialist areas
Each industry has its own unique set of challenges. We have been working closely with different discrete manufacturing companies for years. Hence, our consultants understand where you are coming from, where you want to go and how to get there. Digital transformation and joining the cloud are key. We are here to help you make that step and become more efficient.
Machinery & Plant Engineering
Electronics & High-Tech
What our customers say about us
After Sales Service is a vital part of our business. Since we started using Dynamics 365 for Field Service, our customers don’t have to call us to register a service work order they can also do so via our online portal. It has made the process much easier and more efficient.
Head of Technical Service TROX GmbH
Without the assistance and support of proMX we could not have achieved our goals so easily. They understand how we work and they quickly presented us with solution proposals They have done a really good job!
IT Manager International KROHNE Gruppe
proMX has been a trusted advisor to us for many years now. They helped us achieve our goals by figuring out the perfect solution for us.
CEO hhpberlin – Ingenieure für Brandschutz GmbH
We are delighted to have found proMX as a partner. proMX is focused on finding the best solution for each customer. With Dynamics 365 for Field Service, we are able to offer our customers quicker and better service than ever before. In this competitive environment, that is an enormous advantage.
Team Leader Business Applications Interflex Datensysteme GmbH
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First Class Field Service at Every Step
Work Order Management
Customers can let you know of a service request via a call to your customer service team, a seamlessly connected customer portal, on social media or you’re informed automatically via connected IoT devices. Pre-scheduled maintenance work orders will also show up in your list of unscheduled work orders. A work order includes current status, type of incident, estimated completion time and related incidents.
The Scheduling Board shows you the current scheduling situation for each resource. Switch to the map view to see where your resources currently are and where your customer is located. You can schedule routes manually or let the system help you. The Scheduling Assistant identifies the best resource for each work order according to selected filters. Or use the Automatic Routing Engine which creates optimized routes per your settings.
Keep your customer up-to-date by automatically notifying them via text or call when a service order has been scheduled, when technicians are on their way or if there’s a delay or reschedule. Provide a live map and photo of the technicians en route to keep track of when they will be arriving.
Mobile Enablement for Best Possible Service
Your technicians get all important information such as where to go, what to do, which tools and spare parts to bring from work order in the mobile app. On-site, a service task list helps them remember every step, document their work, and keep the dispatcher updated. Using their mobile device, they can capture customer signatures and collect payment.
Connected Field Service und Predictive Maintenance
Field service is cost-intensive. Connect your customers’ assets to Microsoft Azure IoT Hub to monitor them remotely. This allows you to detect issues early, and resolve them without having to dispatch a technician at a cost to you. The data collected could include electrical measurements, temperature or reply time, and lets you recognize quickly whether an on-site visit is necessary.
Keep track of products, tools, spare parts and other stock at warehouses, in depots and on trucks and vans with the inventory management capabilities of Dynamics 365. Real-time updates of stock consumption ensure that you will never run out of stock and place purchase orders in time.
Service Intelligence and Analysis
Visualized data regarding service performance, profit margin, resource utilization and more will show up on managers’ dashboards, helping to make decisions about pricing, scheduling and more. Recognize your customers‘ needs: Data resulting from work orders will also help you identify cross- and up-selling opportunities.